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Privacy Policy

Last Updated: 2024-06-01

Smart Universe ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

Smart Universe is registered in the United Arab Emirates (Abu Dhabi – Al Ain) and operates in compliance with applicable UAE data protection laws.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Company name
  • Any information you submit through contact forms or service requests

b. Technical Information

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited and time spent on the website

c. Service Data

If you use our products or services (such as Conversalyse), we may process data related to system usage and performance.

2. How We Use Your Information

We use your information to:

  • Provide and improve our services
  • Respond to inquiries and support requests
  • Communicate with you about our products and services
  • Improve website performance and user experience
  • Comply with legal obligations

3. Data Sharing and Disclosure

We do not sell or rent your personal information.

We may share data with:

  • Trusted service providers (hosting, analytics, communication tools)
  • Legal authorities if required by law
  • Business partners only when necessary to provide requested services

All third parties are required to protect your data.

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

Your data may be stored on secure servers located in the UAE or other jurisdictions that comply with international data protection standards.

5. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Analyze website traffic
  • Improve website functionality
  • Remember user preferences

You may disable cookies through your browser settings.

6. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent at any time

Requests can be made by contacting us at:
contact@smart-universe.ae

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. International Data Transfers

If your data is transferred outside the UAE, we ensure appropriate safeguards are in place to protect your information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Smart Universe
Abu Dhabi – Al Ain, United Arab Emirates
Email: contact@smart-universe.ae
Phone: +971-55-513-4747